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Meet the Team

All fully online undergraduate students are assigned a dedicated success coach based on their academic program. Your success coach will work with you along the way to provide resources and tips to ensure your scholastic success.

To look up your assigned success coach, go to canvas.fiu.edu, log in to your FIU account, and perform a success coach lookup.

Jackie Coello
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meet Jackie

Jackie Coello

Jackie Coello

Hey there, I’m Jackie!

Senior Success Coach

Jackie Coello is a dedicated and accomplished student advocate with a passion for supporting first-time-in-college (FTIC) students throughout their academic journey. With a commitment for guiding students towards achieving their academic and personal goals, Jackie has accumulated a wealth of experience in providing holistic support. She believes that success goes beyond just grades – it encompasses personal growth, resilience, and a sense of fulfillment.
Jackie is a proud Panther and holds both a bachelor’s degree and master’s degree from Florida International University.

Stephanie Grossman
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meet Stephanie

Stephanie Grossman

Stephanie Grossman

Hi, I’m Stephanie!

Success Coach

Stephanie has been working at FIU since June 2022 and began her role as a Success Coach in July 2023. As a dedicated and passionate Student Success Coach, she is committed to empowering and supporting students in their personal, academic, and professional growth. With a bachelor’s degree in Family and Child Sciences, complemented by a minor in Education, and a master's degree in Higher Education Administration, she brings a well-rounded skill set and a deep understanding of student development to her role. Stephanie is a dedicated advocate for student achievement and holistic growth, wholeheartedly believing in cultivating a positive and empowering environment, where students can build their confidence and reach their full potential.

Janessa Guzman
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meet Janessa

Janessa Guzman

Janessa Guzman

Hi, I’m Janessa!

Senior Success Coach

Janessa Guzman is a proud FIU alum and holds both a bachelor's degree and master's degree from FIU. She believes in supporting and encouraging her students to reach the goals they have set for themselves. Knowing the hard work and dedication it takes to complete an online degree while juggling other life obligations, Janessa is passionate about being a strong support system for fully online students. She ensures that the students she coaches have what they need to succeed. Even during her off time, Janessa is a coach! She has been a cheerleading and dance instructor for a traveling competition cheer and dance program for over 20 years.

Natalie Henriquez
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meet Natalie

Natalie Henriquez

Natalie Henriquez

Hi, I’m Natalie!

Success Coach

Natalie Henriquez, a dedicated Student Success Coach at FIU Online leverages her teaching background, equipping her with skills such as understanding students’ needs, effective communication, empathy, problem-solving, and motivation techniques, all of which are essential in guiding students to academic success. With a Master of Arts in English from FIU, she's committed to helping students succeed in fully online learning. She specializes in helping students adapt to online learning, overcome challenges, and foster both academic and personal growth. Her coaching includes a diverse spectrum of subjects, ranging from academic strategies to effective time and stress management techniques. Leveraging her expertise in language and critical thinking, she maximizes resources to equip students for success.

Nahum Jean-Louis
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meet Nahum

Nahum Jean-Louis

Nahum Jean-Louis

Hi, I’m Nahum!

Success Coach

Nahum Jean-Louis has been teaching and coaching students for nearly ten years. Helping students reaching their goals is a passion that has guided his entire career. As a proud FIU alum, Nahum is happy to use his knowledge and experience to guide students toward a successful educational journey.
Nahum graduated from Florida Atlantic University with a bachelor’s degree in Social Psychology, earned a master’s degree in Public Administration at Florida International University and has his doctoral degree in Education at Nova Southeastern University with a concentration in Curriculum and Teaching.

Meet Sara
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meet Sara

Sara Oramas

Sara Oramas

Hello, I’m Sara Oramas

Success Coach

From a young age, Sara has always had a passion for helping others. She is a persistent optimist and works well under stress—qualities that make her approachable to her students. In her role as a dedicated success coach, Sara aims to collaboratively empower students, fostering an environment where every individual feels equipped to conquer challenges throughout their academic journey.

Tim Robinson
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meet Tim

Tim Robinson

Tim Robinson

Hi, I’m Tim!

Success Coach

Tim’s journey at FIU began in 2020 as a visiting Assistant Teaching Professor. Now, he’s rocking the role of Success Coach within FIU Online. His online coaching journey began back in 2015 at the University of Florida, where he started as an online writing coach, then leveled up to become an online teaching mentor and course facilitator over three years. Before moving to Miami, he taught writing at Franklin & Marshall College in Pennsylvania and the University of Florida, racking up thirteen years of university teaching experience in both face-to-face and online settings. Supporting undergraduates' academic success is more than a career to him; it's his passion! Tim holds an MA in English and a BA in English and Literary Cultural Studies.

 

 

 

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