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Fully online students can receive valuable therapy and guidance, digitally

by Monica Smith

Sep 30, 2020, 9:00 AM.

CAPS has partnered with WellConnect to offer mental health counseling as well as financial management resources and legal consultations to all fully online students, no matter where they are in the U.S.

Sometimes, we all need a little help and guidance. FIU understands the needs of its students including its fully online learners and has partnered with WellConnect to offer mental health counseling anywhere in the nation, 24/7, at no extra cost, for those currently residing in the U.S.   

WellConnect’s network of more than 17,000 licensed clinicians all over the nation can provide FIU Online students and their family members digital or even face-to-face services, says Todd Lengnick, director of Counseling & Psychological Services (CAPS). With so many therapists in the WellConnect network across the U.S., it’s likely that online students may find a number of professionals close by.


Mental health services paid out of pocket can be costly for students as they range between $80 to $250 per session, offers Lengnick. However, CAPS services through WellConnect are covered by the student health fee. This coverage allows students to take advantage of counseling face to face, via text, chat, video or phone for up to five sessions per presenting issue.

Therapists who speak Spanish and other languages are also available. Students simply call 866-640-4777 and mention FIU as the school code or visit and log in with their FIU credentials to start taking advantage of the services.

“This is a convenience for all fully online students to get therapy on their own couch, on their tablet or phone,” states Lengnick, who stresses that it’s not just mental health counseling. WellConnect’s services also extend to couples and family therapy, financial planning, and legal consultations.

Multiple stressors

“Most of our fully online students work and some are the primary breadwinners for their families. This period of time with COVID-19 has been particularly hard for students,” explains Lengnick. “There are a ton of stressors right now.”

One of the most common stressors for students is the uncertainty, alludes Lengnick. In addition, he points out that more than two-thirds of FIU’s online student population are caregivers for their families including supporting children and adult family members, and these additional roles can generate more strain.

Faculty and staff

“Being home all day long, morning to night, all in the same space, is creating a lot of struggle in many ways, so having an outlet is really important,” highlights Lengnick, who underscores the need for professors to be on the lookout for students who may be in need of these supportive services CAPS has arranged.

Faculty and staff can call 844-208-7070, which is a “fast” support line to get advice on how to help a student, should an issue arise, he offers. Aside from the help line, faculty and staff can also visit to learn effective ways of empathizing, validating and recommending services to students, Lengnick points out.

“We are living through a uniquely difficult time,” Lengnick affirms, “but we are here to help and offer hope. We’ll get through this together.”

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