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Conflict and Dispute Resolution

Steven J. Green School of International and Public Affairs


The Certificate in Conflict and Dispute Resolution offers students the opportunity to obtain an interdisciplinary concentration in the study of conflict resolution and an intellectual background in the theories and methodologies of conflict and dispute resolution. Learning to apply effective conflict and dispute resolution skills in a variety of contexts (individual, organizational and global) is a necessity in modern society. The certificate enhances interdisciplinary connections among Business, Criminology, Education, Human Resources Management, International Relations, Labor Studies, Law, Political Science, Psychology, Public Administration, Sociology, Women’s and Gender Studies, and complements studies in other areas.

If you are interested in pursuing this certificate, contact us today.

Why Apply?

Conflict (open or hidden) in organizations has a high cost. Professional conflict increases turnover and decreases productivity, creating an overall unhealthy work environment. Personal conflict also has long term consequences that impact conflicted parties’ well-being, especially children. Understanding the nature of conflict enables individuals to effectively manage their personal and professional lives and challenges.

Upon completion of the program, participants will be able to:

  • Deal with difficult people and situations
  • Express anger responsibly
  • Use positive language to work with strong emotions
  • Assess your conflict styles and behavioral patterns
  • Manage work teams through confrontation into cooperation
  • Identify the role of culture in conflict to effectively engage in cross-cultural interactions
  • Understand and use the stages of forgiveness and reconciliation


The courses below should be understood to be a partial list; students should consult with the advisor of the certificate program about current course offerings. Students are required to take courses from a minimum of two departments. Other related courses may be accepted as electives pending approval from the Labor Center Academic Programs Coordinator.

Students are required to take 18 credit hours (6 courses) of course work outlined below.

Three Required Core Courses (9 credits)

  • LBS 3468 Introduction to Mediation
  • LBS 3480 Introduction to Conflict Resolution
  • LBS 4484 Applying Conflict Resolution Techniques (Certificate Capstone) 

Three Conflict Resolution Courses (9 credits)

  • LBS 3482 Methods of Conflict Resolution
  • LBS 3943 Internship in Labor Studies
  • LBS 4154 Workers and Diversity
  • LBS 4210 Women & Work
  • LBS 4401 Labor Contract Negotiations
  • LBS 4461 Labor Dispute Resolution
  • LBS 4483 Organizational Conflict
  • LBS 4487 Conflict Theories
  • LBS 4654 Comparative and International Labor Studies


18 undergraduate credits (six 3 credit undergraduate level courses) are required to complete the program.

Who should apply to this program?

  • Students currently enrolled in a FIU Bachelor’s degree program
  • Students with a Baccalaureate degree from an accredited university may enroll as a non-degree seeking student and complete the undergraduate certificates.
  • Professionals with a Baccalaureate or higher who are seeking to earn point towards becoming a Florida mediator. For more information about the point system to become a Florida mediator, please check the specific requirements at the State County or Federal level.  

Tuition & Aid

Pursuing your online education is one of the best investments you can make – one that will open doors to personal and professional opportunities. Our tuition costs represent some of the best value in higher education, and we also offer financial aid support you need to reach your goals.

To learn about tuition for this certificate, please contact us today.

@ A Glance

18Credits Required

$25966/ $33300
Tuition per Credit
  • Fully online certificate